Book a Property Valuation
logo Posted: Monday, May 20, 2019

Record haul for Guild Agents at The ESTAS

Guild Agents win a record number of awards at The ESTAS, the most prestigious awards in the UK property industry

The Guild Member agents around the UK were recognised at the prestigious ESTAS Customer Service Awards for 2019, the biggest awards in the UK property industry. The winners were announced at a lavish luncheon and awards ceremony at the Grosvenor House, Park Lane London attended by 1,000 of the UK’s top property professionals.

About the event

The awards, celebrating their 16th year, determine the best estate and letting agents in the UK based purely on feedback from customers who are asked a series of questions about the service they have received from their agent. Over 45,000 surveys were completed by customers via the ESTAS feedback platform.

After receiving a record 59 nominations in the regional shortlists (up 10 on 2018), the odds were good for Guild Members as Phil Spencer announced the winners for 2019, and they weren’t disappointed. Guild Members walked away with nine regional golds, five regional group golds and the prestigious Grand Prix for Best Estate Agent Office won by Dourish & Day in Stafford.

Phil Spencer, who has hosted the ESTAS every year since their inception in 2003, said “The ESTAS encapsulates what your typical agent is trying to do, which is to provide honest, transparent service for their clients. These awards are special because shortlisted and winning firms are selected purely on the service they deliver. Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”

Simon Brown Founder of The ESTAS said “At The ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it and that’s why we put the spotlight on property firms who are committed to providing excellent service. The ESTAS review and awards platform brand help agents generate consumer trust.”

Iain McKenzie, CEO at The Guild, said “For so many Guild Members to have been recognized at The ESTAS is a phenomenal achievement that the network can be proud of. We want to set the standard for professionalism and service in the industry, and the awards achieved are the recognition that Guild agents are among the best of the best.”

Share:

Recent Articles

Summer 2025 UK Property Market Report: Renewed activity

Summer 2025 UK Property Market Report: Renewed activity

The housing market has shown continued resilience, maintaining momentum after the pre-April stamp duty rush. While price growth is beginning to ease as supply increases, mover activity remains steady, reflecting a strong current of underlying...

Read More
Regional Property Market Update Summer 2025: Wales

Regional Property Market Update Summer 2025: Wales

The housing market has shown continued resilience, maintaining momentum after the pre-April stamp duty rush. While price growth is beginning to ease as supply increases, mover activity remains steady, reflecting a strong current of underlying...

Read More
Regional Property Market Update Summer 2025: Scotland

Regional Property Market Update Summer 2025: Scotland

The housing market has shown continued resilience, maintaining momentum after the pre-April stamp duty rush. While price growth is beginning to ease as supply increases, mover activity remains steady, reflecting a strong current of underlying...

Read More
Need Conveyancing?

Need Conveyancing?

We know how stressful and expensive moving home can be and we are here to help your next move go smoothly - The Conveyance Process Simplified

Conveyancing

Read What Our
Customers Say

"

If all estate agents were like you the world would be a better place! Thank you for selling our home for your help and your personal service. Seasons Greetings
Martin & Jill

"

Dear Lorraine, Many, many thanks for all you have done for us in the past few weeks. Sutherland Reay are lucky to have you! Sending our best wishes to you, especially, and to all the staff at...
Mary

"

I felt I had to say how pleased I am and what a professional service Megan and Helen have provided. I am really happy with the tenant they found for me and the landlord pack and documentation is...
Mrs G

"

I have nothing but praise for your letting service. I found it to be an excellent balance between professionalism and friendliness which is hard to find these days. My paperwork was ready when...
Claire

"

Paul and Lorraine, Huge thanks for selling the house! and for being the best estate agents in the area. Many thanks.
Dave & Jeanna

"

Helen, We’ve been really happy with Sutherland Reay as our letting agent. We found you guys really easy to contact, professional, clear and always cheerful. I think you did such a good job...
John

"

Thank you for finding us our new home and helping make the move smooth and easy for us. We’re now settling in with our new puppy and are very happy here.
Huw & Lini

"

Lorraine, Thank you so very much for all you did to complete our purchase. We love it despite all the jobs we want to do! It really feels like home. You worked so hard for us and the vendor and...
Wendy, Stuart and Jessie the cat

"

Hi Helen, I am actually fixed up with a flat now, but I would like to say out of all the estate agents I registered with, you have been the most courteous and proactive, I would have no...
Ian

"

Thank you for your efforts to sell our house in New Mills and all your support.
Mrs W

"

I would like to take this opportunity to thank you all for selling my mum’s house. You dealt with it all really professionally and I appreciated being kept up to date at all times. You are...
Susan C

"

Just to say thank you for helping us sell our house last year… especially Lorraine for being so helpful and positive.
Emma, Steve, Lisa and Ollie

"

Thank you very much for all your hard work, and for being so sympathetic, encouraging and understanding. I am in my new home and I like it!
Ken

"

Hi Amy, Just want to let you know that we have completed on 28 Wood Gardens and we are collecting the keys from your Chapel branch after 5pm. Hilary must have kindly got in touch with her...
Caroline

"

Lorraine. I just wanted to say you gave a very professional service and helped the process of moving house pass smoothly; I would recommend you for future commissions.
Mr G BSc (Hons) ICIOB

"

We’re very pleased by the work of Sutherland Reay. Outstanding: friendly and professional service from beginning to end. The valuation was spot on and buyers were found very quickly....
Simon

"

Thank you very much for all your effort and professionalism to achieve the successful sale of my house. Very happy that we chose Sutherland Reay as our agents, and will definitely be in contact...
Julia & Darren

"

Hi Peter. Just wanted to say a big thanks for your help getting us moved in. Really appreciate your persistence to get things done quickly. Thanks again. Best wishes.
Lauren & Jacob

"

Hi Peter. That is absolutely fantastic. Many thanks to you, the Sutherland Reay team and Mrs H for everything you have done and assisted with in the past 2 and a bit years. As a collective you...
Matt

"

Thank you so much for all of your help and advice to make sure my sale went through. Your guidance & suggestions definitely made a difference in ensuring that I could move into my new...
Alison

"

I want to say a huge thank you to Sutherland Reay for the professional service they provided in recently selling our property. From start to finish the service they gave was outstanding and...
Cathy

"

We just wanted to drop you a line to say thanks for all of your help with our move. We’re glad to finally be in and you guys made it as seamless as possible. Thanks,
Mike

"

Collected my keys today, I am really pleased with the house, I know it needs a few bits doing to it… but I am confident it’s going to be perfect for me after I’ve done this. I...
Vicki

"

Just a quick note to thank you for your perseverance in bringing about a successful sale of the above mentioned property. It took a while but got there in the end.
Paul

"

Dear Alex and everyone else at Sutherland Reay. Now that my house selling and buying is complete I just wanted to thank you for all your hard work throughout the process. You made the whole...
Samantha

"

Thanks for all your help and support throughout the process of me buying the house, I really appreciate it and I’ll be sure to recommend your services in the future.
Hayley
More Testimonials
How Much is Your Property Worth?

How Much is Your Property Worth?

Let Sutherland Reay Estate & Letting Agents give you the answer. With extensive knowledge of the local area and properties Sutherland Reay can give you an accurate market appraisal.

Book a Valuation